Shipping Policy

At Dervanda, we're proud to offer FREE shipping on all orders!

Order Processing Times

Please allow 1–3 business days for us to process and dispatch your order after it's placed. An order is considered dispatched once it has been handed off to our shipping carrier and is in transit to your address. During peak periods and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

Estimated delivery time refers to the transit time after your order has been dispatched to the carrier. This depends on several factors, most importantly your location. Estimated delivery times by country:

🇺🇸 United States: 7–11 business days
🇬🇧 United Kingdom: 6–9 business days
🇨🇦 Canada: 8–11 business days
🇦🇺 Australia: 8–11 business days

During peak periods and holidays, carriers may experience delays in transit and tracking updates that are outside of our control. International orders may also experience unexpected customs delays, which can extend delivery beyond the estimates above.

Order Changes and Accurate Shipping Details

It is the customer's responsibility to make sure shipping details are accurate and complete at checkout. Incomplete or inaccurate details may result in delayed processing or order cancellation. If our system detects an issue with your address, our support team will email you to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within that time, we reserve the right to cancel your order.

If you notice an error in your shipping details, please email us at hello@dervanda.com within 24 hours of placing your order. We'll do our best to accommodate changes, but we cannot guarantee changes after this window.

Delayed Delivery

At Dervanda, we know you're excited to get your hands on fresh breath on demand, and we work hard to ship every order as quickly as possible. However, delays can occasionally happen for reasons outside of our control.

Carriers may experience unexpected delays or issues in transit, such as severe weather or transportation disruptions. When this happens, we'll do our best to work with the carrier to get your package delivered as soon as possible.

Other unforeseen circumstances, such as product availability, address verification problems, or payment processing delays, may also affect the processing or shipment of your order. If we encounter any issue that may delay your order, we'll notify you as soon as possible.

Dervanda is not liable for delivery delays caused by external factors beyond our control, and we cannot guarantee an exact delivery date. We will always do our best to keep you updated on the status of your order and help resolve any issues that come up.

Lost or Stolen Packages

We understand how frustrating it is when a package goes missing. Once your order is handed to our carrier, it is out of our direct control, but we're still here to help. If your package is lost or stolen, please contact us at hello@dervanda.com and we'll do our best to assist you.

We also recommend contacting the carrier directly to file a claim. Most carriers have a claims process for lost or stolen packages and may need additional information from you. We will also contact the carrier on your behalf to follow up on the claim and keep you updated.

Please note that Dervanda is not responsible for packages lost or stolen during shipping, and these fall outside our refund policy. However, we will do everything we can to help resolve the issue. If the package cannot be located or delivered, we may offer a replacement depending on the situation.

Import Duties and Taxes

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are determined by your local customs authority and are the responsibility of the customer. Dervanda has no control over these fees and cannot predict their amount. Please check with your local customs office for more information.

Shipping Policy Changes

Dervanda reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer's responsibility to review the most recent version of this policy before making a purchase.

By purchasing and continuing to use Dervanda products, customers indicate their acceptance of this Shipping Policy, including any future modifications.

If you have any questions or concerns about our Shipping Policy, please don't hesitate to contact us at hello@dervanda.com.