Return Policy

At Dervanda, we are committed to providing you with products that help you enjoy fresh, confident breath wherever your day takes you. We believe in the effectiveness of our products, and we recommend using them for a minimum of 14 days before considering a return. If you are not satisfied with your purchase for any reason after 14 days and within our 30-day money-back guarantee, please contact us at hello@dervanda.com.

Cancellation Policy

Any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request, as the order will have already entered the processing phase. If you cancel your order within 24 hours, we will process your refund within 7 business days.

30-Day Money-Back Guarantee

We are confident in our products, and we encourage you to try your Dervanda spray for at least 14 days so you can experience the full benefits of fresh breath on demand. If you are still unhappy and wish to return your items, you may do so after 14 days, within the 30-day period covered by our money-back guarantee. Please note that shipping fees (if applicable) are not refundable.

To start a return, contact our support team by filling out the form on our Contact Us page or by emailing us directly at hello@dervanda.com. To speed up your return, please include your order number, or the name and email address used to place the order.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if it has a defect, if the device does not function as intended upon arrival, or if the product or pods are physically broken or leaking. Damage to outer packaging that occurred during shipping, such as dented boxes, where the product itself is in good condition, is not considered damage.

If your item arrives damaged, please let us know within 72 hours of delivery by emailing hello@dervanda.com with a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order in a timely manner, we cannot be held responsible for shipping or delivery delays outside of our control, including those caused by the courier, customs, or other issues that may occur during transit. If you experience any problems with your delivery, please contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's responsibility to ensure the correct shipping address is entered at checkout. If the address is incorrect and we are not notified within 24 hours of placing your order, you will not be entitled to a resend or a refund.

We reserve the right to modify this Refund Policy at any time, and it is the customer's responsibility to review the most recent version before purchasing and using our products. By purchasing and continuing to use Dervanda products, customers indicate their acceptance of this Refund Policy.